Experience

Where I’ve worked, and what it produced

Five years across enterprise and startups. The full record, newest first.

Download CV (PDF)

Bemoved

Senior Product Designer

Aug 2023 — Now · Sydney

Energy retail · B2C · White-label B2B

Sole product designer across three energy-retail products (Bemoved, One Click Switch and RateGuard). I own the product decisions and the brand and creative direction, and I use AI-enhanced prototyping to move from idea to tested screens fast, without giving up the judgement calls.

Bemoved

  • UX/UI

The core platform for moving house, connecting households to the services they need when they relocate.

One Click Switch

  • Funnel optimisation
  • Experimentation
  • Interaction design

The higher-tech product for switching energy plans. I found and fixed the highest-friction drop-off points, lifting funnel completion by 19%.

Case study incoming

RateGuard

  • 0 — 1
  • Brand
  • Micro-interactions

Took an early engineering build to a validated MVP in two months, and built the brand from scratch as a more sophisticated sibling to One Click Switch.

Component libraries & white-label framework

  • Design systems
  • Tokens
  • Scalability

Built four interconnected component libraries and a white-label framework, so partners onboard with zero engineering rework.

Enterprise co-design integrations

  • Stakeholder collaboration
  • Product strategy

Delivered co-design integrations with Airtasker, Westpac and Realestate.com.au, including exploratory concepts for embedding RateGuard in REA's My Property experience.

Brand & creative direction

  • Brand
  • Creative direction

Built RateGuard's brand from scratch, refined the agency-built identities of One Click Switch and Bemoved, and wrote stakeholder handbooks to keep them consistent.

Macquarie Group

Product Designer

Feb 2024 — Aug 2025 · Sydney

Banking, Group Treasury · Enterprise / Internal

Co-led design on MARS, Macquarie's Group Treasury transformation, and built the organisation's accessibility practice from the ground up.

MARS

  • Service design
  • Research
  • Interaction design

Macquarie's Group Treasury transformation platform, replacing manual spreadsheet processes with structured, auditable digital ones. Two of the features I led are full case studies.

DCP (Data Calc Platform)

  • Complex UI
  • Interaction design
  • Translating complexity

A node-based interface that translated complex, undocumented SOPs into the workflows where treasury calculations run.

GEL

  • Design systems
  • Accessibility
  • Governance

Grew the group design system from three components to thirty with accessibility built into each; adopted by four of five Corporate Operations Group design teams.

Accessibility practice

  • Accessibility
  • Mentoring

Built Macquarie's accessibility practice from scratch — the toolkit, training and templates — and trained 15 designers, 10+ service designers and 5+ developers.

MARS AI Hackathon, 2nd place

  • Product thinking
  • AI concept

Conceived an AI solution for objective-setting that cut admin and aligned individual objectives to department strategy for performance reviews.

Pearler

Product Designer

May 2023 — Feb 2024 · Sydney

Investing / Fintech · B2C · SaaS

Redesigned nine core features accounting for 90% of user engagement and built an accessible design system at an investment-brokerage startup, contributing to its $7.8M seed round.

Native app & responsive web

  • Native mobile
  • Micro-interactions
  • Experimentation

Redesigned the core money flows across the app.

Accessible design system

  • Design systems
  • Accessibility

Built a scalable, accessible design system that cut UI design time by 75% through daily designer-engineer feedback loops.

Marketing site (landing)

  • Brand
  • Web

Designed Pearler's marketing and landing site.

Marketing material

  • Brand
  • Visual design

Produced ad hoc branded product visuals and marketing assets.

Investor material

  • Visual design
  • Storytelling

Produced investor decks that supported Pearler's $7.8M seed round.

Atlassian

Junior Product Designer

Nov 2022 — Feb 2024 · Sydney

Enterprise software · B2B · SaaS

Designed research-led solutions across three enterprise compliance projects, unlocking adoption in sectors that had previously been blocked.

Compliance dashboard

  • Research
  • Data visualisation

Designed and launched a compliance dashboard that unlocked enterprise adoption in previously blocked sectors, including EU finance and US government.

Data residency controls

  • Systems thinking
  • Complex UI

Led design for data residency controls in Admin Centre, unlocking cloud migrations in regions with strict data-sovereignty laws.

Sandbox event logs

  • Complex data
  • Information design

Turned a raw event-log dump into a structured, readable experience, reducing engineering reliance for debugging and improving support turnaround.

Early career

2021 — 2023

Before design

How I got here

Commonwealth Bank

2019 — 2023

Four years in customer service and operations, from the phones to supervising a remediation team through COVID. I managed a team of 14, supported 80+ specialists, cut operational exceptions by 60% and lifted NPS by 26%, and ideated and led an internal tool that tracked where the team's knowledge was breaking down — which spread to teams beyond my own.

This is where I started solving customer problems and building tools to fix them, before I had the title.

Recognised four times through CBA's Ultimate Success and annual performance awards.

Neuroscience

I started in neuroscience, studying how people actually process information, before moving into design.

Hospitality

Years in hospitality, where I was always restructuring floor plans and ways of working around customer feedback.