I started in neuroscience, studying how people think before I ever thought about how they'd use a screen. During COVID I was working in operations at Commonwealth Bank, and I kept doing the same thing I had been for years without a name for it: seeing a problem, then building something to fix it. A developer I worked with pointed out that was UX. He was right, and I up-skilled.
Looking back, the winding route is exactly why I design the way I do, always from the actual problem, not just the request on the ticket.
Five years on, I've designed across enterprise and startups: complex compliance and enterprise tooling at Atlassian, a multi-year treasury transformation and the accessibility and design-system practice at Macquarie, fintech at Pearler, and most recently three energy-retail products of different maturity as the sole designer at an early-stage startup.